“Cleo” – The Digital Receptionist

Adaptable to any hotel, from single-room accommodations to large resorts with up to 10,000 rooms.

Compatible with all major PMS systems, automatically retrieving and updating information without human intervention.

For returning guests, check-in is completed in just 25 seconds.

Cleo operates even during power outages.

Cleo offers over 280 features, addressing even the most complex hotel needs. Some of these include:

Check-in / Check-out.
Room bookings and upgrades.
Purchase of meal plans or additional services.
Maintenance issue reporting: Guests can describe an issue in their native language, and the maintenance team receives the request instantly translated into their own language.
QR code management and automation (e.g., Wi-Fi access, etc.).
Location information and direct GPS activation on the guest’s phone.
Comprehensive vehicle rental solutions.
Automated contracts between hotel and guest for chargeable services in case of damages.

Languages:

Cleo supports 12 different languages, ensuring seamless communication for guests who do not speak English or the local language (e.g., Italians, Germans, Poles, Jews, Turks).

Many hidden and additional features designed to benefit the hotel:

Internal guest upgrades from one hotel to another within the group as a reward program.
PMS Integration: Cleo automatically retrieves information from the PMS.
Automatic output of updated data back to the PMS without human intervention.
There are also additional hidden features that are not disclosed at this time.

A guest interacts directly with Cleo and GraceAI’s screen, enjoying the system’s ultra-fast response time. The large, high-resolution display and user-friendly icon design create an intuitive and enjoyable experience for every visitor.

With over 280 available features, Cleo and GraceAI offer capabilities that cater to every guest’s needs. From requesting room service or learning about local activities to booking day-use stays or additional amenities, these digital receptionists elevate the hospitality experience. Each interaction provides instant, personalized service, tailored to the guest’s unique preferences.

Cleo and GraceAI intelligently adapt to each guest’s needs, making technology simple and effortless to use. With NGH’s support, the hospitality experience is transformed, creating an environment that enhances comfort, security, and luxury.

These innovative digital assistants redefine guest services, showcasing the limitless potential of a new generation of technology designed to impress and satisfy every visitor.

Benefits for Hotels Using NGH Robots

Speed & Accuracy
Robots like Cleo and GraceAI complete processes much faster than humans. For example, check-in can be completed in just 2.5 minutes, including ID verification, room presentation with photos and videos, acceptance of hotel terms, purchases, and payments.
For returning guests, check-in takes only 25 seconds, ensuring a smoother workflow and faster service.
Consistent Performance & 24/7 Operation
Robots don’t get sick, tired, or experience performance fluctuations. They provide continuous and reliable service, ensuring the hotel runs smoothly 24/7, without unexpected interruptions or delays.
Error Reduction & Service Improvement
Robots operate with absolute precision, minimizing errors and enhancing service quality. By combining AI-driven automation with human staff, hotels achieve a more efficient and structured service process.
For example, Cleo can manage reservations and check-ins, allowing human staff to focus on personalized guest interactions and high-value services.
Labor Cost Savings & Workforce Optimization
NGH robots operate 24/7 without breaks, replacing or supporting human staff.
* A small hotel can maintain a single front desk employee, while GraceAI handles 24/7 guest support.
* Larger hotels can reduce staff per shift, allocating personnel to more complex tasks.
Seasonal Staffing Flexibility & Lower Operating Costs
Hotels can rent robots only for the high season, reducing long-term staffing costs. This is especially valuable in cases where temporary staff are hard to find for short-term contracts.
Robots also enable hotels to stay open longer, even with low occupancy, by reducing operational costs.
Improved Staff Management & Flexibility
Digital receptionists can operate independently or alongside human employees.
For example, in a hotel that usually needs 3-4 employees per shift, robots can take on basic guest services, while a single staff member supervises and assists as needed.
Enhanced Security & Real-Time Risk Detection
NGH robots integrate predictive risk detection systems, improving hotel safety by identifying potential hazards and automatically activating the necessary protocols without delays.
Enhanced Guest Experience
The use of robots allows for faster and more efficient guest service.
Especially when combined with advanced AI technology, such as GraceAI, guests can interact seamlessly through voice commands, creating a unique and effortless hospitality experience.
Extended Hotel Operation
By reducing operational costs, hotels can remain open longer, even during periods of low occupancy. This helps businesses maximize their infrastructure usage without the burden of high staffing expenses.

The Future of Hospitality is Here 🚀
NGH robots are transforming the industry by optimizing hotel operations, reducing costs, and elevating the guest experience, making them an essential tool for modern hospitality businesses.