Free Customer Emotion Detection Upgrade






Voice Communication with GraceAI





With GraceAI, communication is enhanced and now includes voice commands. Guests can interact easily and instantly, simply using their voice for any questions or requests. GraceAI understands and responds in real time, making the service experience more natural and seamless.










Real-Time Internet Data Access: GraceAI can retrieve real-time information on various topics, from weather conditions and sports scores to local events and flight details.





With this capability, GraceAI provides ultimate adaptability and convenience, making guests’ stays more comfortable and seamless.










Seamless Integration with Any Hotel and All Major PMS Systems: Like Cleo, GraceAI can serve properties ranging from single-room accommodations to hotels with up to 10,000 rooms.























With GraceAI, communication now includes voice commands, fully leveraging the advanced artificial intelligence provided by OpenAI, the world’s leading AI company. OpenAI is renowned for developing cutting-edge language models that enable natural interactions and exceptional understanding of customer needs.





Key Features of GraceAI:





 Multilingual Support: GraceAI understands 110 languages, allowing guests to communicate verbally for any request—from asking about breakfast hours to receiving a personalized itinerary based on their interests, the weather, and their location.





* Real-Time Information Access: GraceAI provides live updates on sports scores, flight statuses, and can even book a taxi to the airport. For example, if the destination airport has cold or rainy weather, GraceAI will proactively suggest bringing an umbrella or warm clothing.





* Interest-Based Personalization: GraceAI tailors recommendations based on guest preferences, delivering customized experiences that enhance their stay.





* Upcoming 2025 Upgrade – Emotion Detection:
In early 2025, GraceAI will receive a major upgrade, enabling emotion detection. It will recognize if a guest is happy, frustrated, or disappointed and adjust its responses accordingly.
For instance, it will distinguish between a genuine complaint and an attempt to take advantage of the system, responding with appropriate empathy and human-like understanding.





With its intelligent, adaptive, and personalized service, GraceAI is set to redefine guest interactions in the hospitality industry. 🚀





   


























A guest interacts directly with Cleo and GraceAI’s screen, enjoying the system’s ultra-fast response time. The large, high-resolution display and user-friendly icon design create an intuitive and enjoyable experience for every visitor.





With over 280 available features, Cleo and GraceAI offer capabilities that cater to every guest’s needs. From requesting room service or learning about local activities to booking day-use stays or additional amenities, these digital receptionists elevate the hospitality experience. Each interaction provides instant, personalized service, tailored to the guest’s unique preferences.





Cleo and GraceAI intelligently adapt to each visitor, making technology simple and effortless to use. With NGH’s support, the hospitality experience is transformed, creating an environment that prioritizes comfort, security, and luxury. These innovative digital assistants redefine guest services, showcasing the limitless possibilities of a new generation of technologies designed to impress and satisfy every guest.




















Benefits for Hotels Using NGH Robots












    

  1. 🚀 Speed & Accuracy. NGH robots like Cleo and GraceAI complete tasks much faster than humans. For example, the check-in process takes just 2.5 minutes, including ID verification, room presentation (photos/videos), terms acceptance, purchases, and payments. For returning guests, check-in takes only 25 seconds, improving workflow efficiency and service speed.
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  2. ⚡ Consistent Performance & 24/7 Operation.  Unlike human staff, robots don’t get tired or sick and provide uninterrupted, high-performance service 24/7. This ensures smooth hotel operations without disruptions.
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  3. 🎯 Error Reduction & Service Improvement.  Robots minimize mistakes and improve service quality. By working alongside human staff, they streamline operations. For instance, Cleo can handle bookings and check-ins, allowing employees to focus on personalized guest interactions.
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  4. 💰 Labor & Cost Savings.  NGH robots operate without breaks, supporting or even replacing staff.  Small hotels can keep one receptionist and use GraceAI for 24/7 guest support.  Larger hotels can reduce staff per shift with robotic assistance.
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  5. 🌟 Seasonal Staffing Flexibility.  Hotels can rent robots only for peak seasons, reducing the need for temporary staff and cutting long-term labor costs. Robots help hotels stay open longer, even with low occupancy, by reducing operating expenses.
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  6. 🔄 Optimized Staff Management.  Digital receptionists can work autonomously or alongside employees. For example, a hotel with 3-4 staff per shift can integrate robots to handle routine tasks, freeing up employees for higher-value interactions.
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  7. 🔐 Enhanced Security & Real-Time Risk Detection.  NGH robots can detect potential risks and operational issues in real time, improving safety and ensuring immediate response to problems.
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  8. 🌍 Improved Guest Experience.  With robots enhancing service speed and efficiency, guests receive instant, high-quality assistance. GraceAI’s voice recognition makes interactions more natural and seamless, setting a new standard in hospitality.
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  9. 📅 Extended Hotel Operation.  By reducing operational costs, NGH robots allow hotels to stay open longer, even during low seasons, maximizing their facility usage without excessive staffing expenses. NGH robots bring unmatched efficiency, flexibility, and innovation to hotels, redefining modern hospitality. 🏨✨
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